Infographic: Helping Your Customers Help Themselves
Did you know customers actually prefer self-service? In fact, 72% of customers are going online to serve themselves, but only 52% are finding the information they’re searching for. This creates a huge opportunity for companies to stand out by providing a great self-service experience. Realizing right-now service is the expectation of customers today—via smartphone, social media, or a company’s website—and optimizing your self-service to help meet their needs will enable you to deliver excellent customer service. Our latest infographic explores the rising demand for customer self-service.