What metrics should SaaS companies track for content marketing?

  • Set measurable goals using the OKR method (Objectives & Key Results) to track progress and demonstrate ROI. Here are the most common marketing metrics to track by stage:
  • For awareness, track:
    • Reach:
      • Impressions
      • Page Views
      • Unique visitors
      • Publication pickup
      • Social content (followers, likes, subscribers)
      • Email/newsletter (subscribers, unsubscribers, open rate, churn rate)
      • Organic traffic (SEO)
    • Perception:
      • Brand indexes/surveys
      • Social sentiment
  • For consideration, track:
    • Engagement:
      • Site traffic
      • Time on site
      • Lead gen rate
      • Bounce rate
      • Return rate
      • Pages per visit
      • Comments
      • Asset downloads (e-books, coupons, etc.)
  • For analysis, track conversions, including:
    • Leads
    • Qualified leads
    • MQLs
    • SAL
  • For purchase, track deals closed, upgrades, upsells. 
  • For the loyalty stage, track satisfaction and advocacy, including:
    • Referrals
    • Product usage
    • Customer review scores
    • Product registrations
    • Account renewals
    • Product return rate
    • Testimonials

Read more → How to Choose (and Use) the Right Content Marketing Metrics